Terms

Dear you,

Every NIYARA piece is made slowly and individually, often with natural flowers, petals and other delicate inclusions. These terms explain how ordering, customisation, payment and delivery work when you choose something from our studio.

By placing an order with NIYARA Atelier, you agree to the terms set out below.

Made especially for you

Every NIYARA piece is made to order, especially for you. We do not keep ready-made stock. Choose a design from the website or ask us about adapting it to suit you.

Because flowers and other natural materials are never completely identical, small variations in colour, shape, placement and appearance are part of the character of each piece.

These natural differences are not considered defects.

A little time, a little patience

Please allow at least one week before dispatch for a standard made-to-order piece.

Custom designs, unusual materials, larger orders or more detailed work may require additional time. Where possible, we will discuss this with you before confirming the order.

Any timeframes we provide are estimates rather than guaranteed delivery dates.

Making it personal

Many NIYARA pieces can be customised.

You may speak to us about:

• colours and flowers
• inclusions and combinations
• hooks, findings or other components
• small changes to an existing design
• an entirely custom piece

You may also send photographs, reference images or ideas to help us understand what you have in mind.

Customisation is subject to material availability and whether the requested design can reasonably be made.

Before beginning a substantially customised piece, we may confirm the design, price and expected preparation time with you.

Colours, photographs and handmade variations

We try to represent our pieces as accurately as possible.

However, colours may appear slightly different depending on lighting, photography and your screen settings.

Resin, flowers and handmade materials may also contain small variations that naturally occur during the making process. Each finished piece is therefore slightly individual.

Prices

The price displayed when you place your order is the applicable product price unless an obvious pricing error has occurred.

Customisation or special requests may affect the final price. If they do, we will let you know before confirming the custom order.

Any applicable shipping charges will be shown or communicated before payment where relevant.

Payments

Before confirming your order, we will share the available payment method and any shipping charges with you.

An order is considered confirmed once the required payment has been successfully received.

If a payment fails or is not completed, the order will not be treated as confirmed.

Changes to an order

If you need to change something after placing an order, please contact us as soon as possible at [email protected].

We will try to accommodate reasonable changes where we can.

Once work on your piece has begun, changes may no longer be possible.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Whether a cancellation can be accepted will depend on whether materials have already been prepared or work has begun, particularly for customised pieces.

Any applicable cancellation or refund conditions will be communicated to you before or during the resolution of the request.

Shipping

Orders may be shipped using India Post or a suitable courier service, depending on the destination and the needs of the parcel.

Your name, delivery address and phone number may be shared with the shipping provider solely as required to deliver your order.

Where tracking is available, we will normally send the tracking information to the email address or contact details provided with the order.

Delivery times

Delivery time begins after dispatch, not from the date on which the order is placed.

Postal and courier delivery times are outside NIYARA’s direct control. Delays may occasionally occur because of the courier, weather, public holidays, local conditions or other circumstances beyond our control.

If your parcel appears unusually delayed, please contact us and we will help you investigate it.

Please check your address

Please make sure your name, phone number and delivery address are correct when ordering.

If you notice an error, contact us as quickly as possible.

We cannot guarantee that an address can be changed after a parcel has been dispatched.

Additional delivery costs arising from an incorrect or incomplete address may need to be borne by the customer.

If something arrives damaged or incorrect

We want your piece to reach you safely.

If your order arrives damaged, or you receive something different from what you ordered, please email [email protected] as soon as reasonably possible.

Please include your order details and clear photographs of the item and packaging so that we can understand what happened and work with you toward an appropriate resolution.

Returns and handmade pieces

Because every NIYARA piece is made to order, and some are customised for an individual customer, requests for a return, replacement or refund will be considered according to the circumstances of the order, including whether the piece was customised, damaged, defective or incorrectly supplied.

This does not affect any rights available to you under applicable law.

Caring for your piece

Pressed flowers, resin and handmade jewellery should be treated gently.

Please follow any care guidance provided with your piece or on the NIYARA website. Damage caused by misuse, accidental breakage or failure to follow reasonable care instructions may not be considered a manufacturing defect.

Our designs and photographs

Unless otherwise stated, NIYARA’s original product designs, photographs, illustrations, written material and other creative content belong to NIYARA Atelier.

You are welcome to share links to our work, but please do not commercially reproduce or present NIYARA designs, images or content as your own.

Privacy

We collect only the information reasonably necessary to communicate with you, prepare your order and deliver it.

You can read more about this in our Privacy Policy.

If something unexpected happens

From time to time, circumstances outside our reasonable control may affect production or delivery. These may include postal disruption, courier delays, severe weather, supply problems or similar events.

Where this happens, we will try to keep you informed and resolve the situation reasonably.

Changes to these terms

As NIYARA grows, we may occasionally update these terms to reflect changes to our products, ordering process or services.

The current edition and date will appear on this page.

A question before you choose?

If you are unsure about a design, customisation, timing or any part of the ordering process, please write to us before placing your order.

We would much rather talk through the little details first.

With care,

NIYARA Atelier

[email protected]